DipDap's Privacy Policy - Best Dry Cleaners In Dubai

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Effective Date: Feb 2020

DipDap, which operates under Mother touch laundry LLC and/or its affiliates (collectively “DipDap”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by DipDap. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

1. Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) for pick-up or for delivery, or any other persons who use the DipDap platform under license (collectively “Delivery agents”).

2. Collection of Information
Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand laundry services, contact customer support, or otherwise communicate with us through whatsapp, call and social media sites. This information may include: your name, email address, phone number, address, profile picture, payment method, financial and credit card information, and other information you choose to provide. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”). We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example: If you choose to link, create, or log in to your DipDap account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app. If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

Information on Payment details

All credit/debit cards’ details/information will NOT be stored, sold, shared, rented or leased to any third parties We will not pass any debit/credit card details to third parties We will take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (DipDap.ae) cannot guarantee the security of any information that is disclosed online We are not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

3. Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Captains, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send or facilitate communications (i) Regarding the collection of the pick-up, status of your order, billing amount and the delivery time of your order (ii) or for certain features, such as referrals or invites;
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of DipDap and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
  • Notify you about changes to our Services;
  • Allow you to participate in interactive features of our Services;
  • Keep our Services safe and secure; and
  • Keep our Services safe and secure; and
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
4. Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in, the United Arab Emirates and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

In relation to Personal Data that is transferred to and from and processed and stored in the United Arab Emirates, DipDap is the data controller

Our nominated representative for the purpose of the Acts is “Karisma Vora”

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and Captains for a reasonable length of time. DipDap is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use of your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to DipDap may be used by DipDap in accordance with applicable laws, this privacy policy and our customer terms of use.

5. Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services
  • We may share your Personal Data:
  • With delivery agents to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with delivery agents;
  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
  • With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
  • With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.
6. Other Important Sharing
We may share your Personal Data;

  • With DipDap subsidiaries and affiliated entities;
  • With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of DipDap or others;
  • With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you

7. Your Choices
Marketing and Opting Out

DipDap provides Users and Delivery agents the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.

Access to Information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Acts. Any access request will be subject to a fee of Euros 6.35 (or equivalent in local currency at prevailing exchange rates) to meet our costs in providing you with details of the information we hold about you.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

8. Security Precautions

Your DipDap profile is password-protected so that only you and authorized DipDap employees have access to your account information. DipDap staff will never proactively reach out to you and ask for any personal account information, including your password.

DipDap makes every effort to ensure that your Personal Data is secure on its system. DipDap has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every DipDap employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, DipDap cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, DipDap expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to DipDap.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.

10. Contact Us
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Dipdap processes your personal data, please contact us at [email protected]

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